DELIVERY NOTE
We endeavour to safely pack and dispatch your item(s) from our warehouse within 48 hours of receiving your order. Please note shipping thereafter can take up to 7-10 working days unless otherwise specified.
Domestic orders are charged at a flat rate delivery fee of 10% for shipping and handling. International orders are likewise charged a flat rate 15% fee.
We have carefully selected our delivery partners to make sure Otium’s porcelain is delivered safely and on time. Currently we work with DHL, UPS, An Post and Fedex.
SECURE PAYMENT
We want to make sure you feel safe purchasing our products online.
The secure payment of all orders made through Otium’s website is completed online by a debit or credit card. We currently accept Visa and MasterCard, and their debit card alternatives.
All credit/debit card payments are subject to validation and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will either cancel your order or seek payment by an alternative method. If this should delay in dispatching your items, Otium cannot be held responsible.
For any additional questions, please contact us at info@otium.ie.
DAMAGED GOODS
We take pride in our designs and spend time carefully packaging each order to protect the porcelain.
In the unlikely event your Goods arrive faulty or damaged, please contact us at info@otium.ie within a maximum period of 10 working days to arrange a reimbursement or replacement.
We will file a claim on your behalf, so please make sure you retain all original packaging materials for the shipping carrier’s inspection with all relevant documentation. Sending us a photo of the damaged item and the packaging always helps.
OTIUM ON PRIVACY
Otium respects your privacy. Please find some information below to understand how we are committed to making sure your data is as safe as possible when you purchase Otium’s products online.
Otium reserves the right to amend or revise this privacy policy at any time without notice. Any changes will always be highlighted on our website and will apply with immediate effect from the date of publication. Your continued use of our website and services means you are accepting those changes and they are binding on you.
If you have any questions or comments about our privacy policy please contact us at info@otium.ie.
WHAT INFORMATION DO WE COLLECT?
This notice relates to all information collected or submitted on the website under the domain name www.otium.ie.
When you visit Otium’s website you may choose to give us basic information to complete a transaction (for example: your name, email address and delivery address). You may also decide to sign up to our newsletter and give us permission to contact you with news relating to Otium’s products.
We may also collect more information ‘behind the scenes’ such as your activity on our site. This data helps us to continue improving our customer’s experience shopping online.
HOW DO WE USE INFORMATION?
We only use information you provide to fulfil your order. Your placement of an order is a consent to our process.
We do not share your personal information with outside parties except where the outside party is helping us fulfill your request. For example: we will use your email address to send you product updates and promotions specific to Otium only if you have subscribed to our newsletter; we use credit card information and addresses to process payments for product and to ship product to the correct locations.
Sometimes, we may contract with service providers to help us process your requests and, when doing so, we ask these service providers to confirm that their privacy practices are consistent with ours.
We may also disclose contact information when we believe the law requires it.
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate electronic and managerial procedures to safeguard and secure the information we collect online which includes usernames, passwords and email addresses.
Unfortunately, despite such precautions, there will always be weak links in the chain of data exchange. The Internet is not a guaranteed secure environment. As a result, while we strive to protect the personal information that you share with us, we cannot guarantee or warrant the security of any information transmitted to and from our website.
UNDERSTANDING COOKIES
Cookies are small text files that are sent by websites that you visit to recognise who you are when you return there. Their files are stored on a user’s equipment such as your computer’s hard drive or mobile device, and are read by your web browser. We use cookies to record your session information on Otium’s website. Generally, this helps us to tailor our marketing to suit the personal interests of our customers.
Certain service providers may use cookies and collect information on our behalf. However, our policy is to prohibit them from sharing that information with anyone other than us or our other service providers. If you would like to opt out of accepting cookies altogether, you can set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of the website or our services may not work if you delete or disable cookies.
E-MAILS
In addition to emails specific to your online order, you will receive informational emails from us if you have asked to receive them. You will be given the opportunity to opt-out if you so choose.
LINKS TO OTHER SITES AND SERVICES
Otium’s website and services may contain links to third party websites or resources that are maintained by others. These links are provided solely as a convenience to you and not as an endorsement by Otium of the contents on such third party web sites or resources. Otium is not responsible for the content of linked third party sites. If you decide to access linked third party sites, you do so at your own risk. Please note that third party sites have privacy policies that differ from ours and we ask you to please read those policies before disclosing personal information on the sites
TERMS & CONDITIONS
Please read these terms and conditions carefully before using Otium’s website. By using www.otium.ie, you signify your agreement to be bound by these terms and conditions.
DISCLAIMER
Otium Ltd is a company registered in Ireland (Registered No. 541433). Otium is bound by the laws of the Republic of Ireland.
Otium’s registered address is 3 Havelock Terrace, Sandymount, Dublin 4, Ireland. VAT Registration No. IE 3336152DH
For further information, or in the event of a complaint, please contact info@otium.ie.
COPYRIGHT
Otium’s website contains material which is owned by or licensed to Otium. This material includes, but is not limited to, the style guide, design and the pictorial and intellectual content. Any unauthorised use, copying or modification is prohibited.
ORDERING GOODS
All orders placed through our website will be subject to our acceptance of the order.
Otium reserves the right to decline service to any company or consumer.
Otium remains the owner of all goods shipped to the buyer until we have been paid in full.
AVAILABILITY, PRICES AND INFORMATION
All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted throughout the site.
For further information on delivery charges and payments see the Delivery Note and Secure Payment section.
Otium takes every care to ensure its product descriptions, price, colour and availability are accurate. However, there may be some changes which are beyond Otium’s control and variations are to be expected in hand finished products.
Sizes, photographs and descriptions are given as a guide only. Minor specification variations do not entitle the purchaser to return Goods after 14 days of the day after the date your Goods have been delivered.
We do not warrant the suitability of Goods for a particular purpose. Please check suitability before placing an order.
Prices and descriptions are subject to change without notice.
The products on the Otium’s website are offered subject to availability.
CONTACT
If you would like further information regarding our products or services, please contact us at info@otium.ie.
These terms were issues on 19 June 2015.